Support — Let Go

Contact us

For any question, suggestion, or technical issue, reach out to us by email:

We aim to respond within 48 hours.

Frequently asked questions

How do I delete my account?

Open the app → Settings → Danger zone → Delete my account. This action is irreversible and permanently deletes all your data (thoughts, favorites, profile).

How do I restore my Premium subscription?

If you switched devices or reinstalled the app, open Settings → Subscription → Restore a purchase. Your subscription will be automatically recovered via the App Store.

The app isn't working properly

Try the following steps:

Check that you have an internet connection
Close and reopen the app
Update the app from the App Store
If the issue persists, contact us at support@letgoapp.tech with a description of the problem

Is my data safe?

Yes. Your thoughts are encrypted in transit and stored securely. They are never shared for commercial purposes. See our privacy policy for more details.

Crisis support

Let Go is a personal well-being tool and does not replace professional care. If you or someone you know is in crisis:

988 — Suicide & Crisis Lifeline (US, 24/7)
116 123 — Emotional support helpline (EU)
3114 — Suicide prevention (France, 24/7)
112 — European emergency number